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cybersecurityAirlines · 2020
Transavia Airlines C.V.
Transavia Airlines suffered a 2019 data breach in which hackers compromised employee login credentials and accessed the personal data — names, dates of birth, and flight reservation details — of approximately 25,000 passengers and crew members. The AP found Transavia had failed to implement multi-factor authentication on employee systems with access to passenger records, a standalone violation of GDPR Art. 32 independent of the breach itself. The absence of this basic control was found to have directly enabled the compromise.
Fine Imposed€400,000.0
Regulation
Algemene Verordening Gegevensbescherming (Dutch GDPR Implementation)
Max fine€20M or 4% of global annual turnover (Tier 2); €10M or 2% (Tier 1)
Statusactive
Key Takeaways
- Failure to deploy multi-factor authentication on employee-facing systems containing customer personal data is itself a GDPR Art. 32 technical security failure — adequate security measures must be commensurate with the risk posed by the data held.